While it wasn't the only reason I left, Fetch was a factor. At first there was not an extra cost but I heard after I left that they started charging an extra fee. I used to live in a building in that same neighborhood (Union Station North) that also made us use Fetch. Or prepare to rent and travel to a PO Box to receive any packages in a safe or timely manner.

If you rely on express/insured mail for business like I do, or even enjoy not having 2-3 extra days tacked onto all of your delivery times, avoid buildings that force you to use this service. Might as well cancel any meal delivery services, unless you want your food to sit in a hot warehouse for 2 extra days before reaching you - doesn’t matter if the food is shipping from just a few blocks away downtown. So far I have given up after being on hold for 6 straight hours TWICE. Package insurance is useless once it arrives at Fetch - which seems to be the weakest link in the chain in regards to your package being lost or stolen.įetch also has non-existent customer service. No refund from Amazon etc, and no refund for Fetch. And if it happens to you, you are shit out of luck. And if all their glowing 1 star ratings on Yelp, Google, etc are to be believed, theft and lost packages are a serious issue for them. They maintain a 0 liability policy on any lost or stolen packages in their care.

Then typically at least another 24 hours before the earliest available delivery window. It takes at least 24 hours before Fetch even scans a package into their system after it arrives at their warehouse. This service makes Amazon prime or any sort of express delivery service useless. So far, not a single package has even arrived within our delivery window! Often, they show up hours afterward, and are just left on our doorstep. I use the quotation marks because so far, for every package I have received, there has been only a single delivery window for me to “choose” from. Instead of shipping packages to our apartment address, we now must ship packages to the Fetch warehouse, where we then use their app to “choose” a delivery window to our door that “works for us”. So our building (The Metro by Coors Field) recently forced us to start using this package service called Fetch.

Fetch legit